Welcome to Ecommerce Website Software Helps you Be Successful – Part 2.
In Part 1 I used a log entry from a topical completed sale to show how Ecommerce Website Software can track this process to help you. In that log entry only the first 3 lines were for the customers purchase, and when completed the delivery process starts.
There were still 3 more entries in that log entry and they were all for checking and crediting commissions.
You’ll find that sometimes partnerships can be very beneficial to you and your partner so you’ll want to make sure you track the benefits to both you and the partner.
So, the first line of the last 3 show that for that sale the commission process did start, and the next two lines show what commissions it checked for. If I was running a 3 tier affiliate program then there would be additional lines showing tier 2, and tier 3.
If commissions were found it would also be in this log.
 checking for commission
 no tier 1 commission for no affiliate
 no charity commission for no charity affiliate
What IÃ¢â‚¬â„¢m trying to show here is the level of information the Ecommerce Website software can track.
With any completed, or not completed sale there could be many problems, or questions you could be ask to answer. The more information you have the better you’ll be able to answer those questions.
Now, lets get back to Delivery the final step in the purchase process.
Delivery can be accomplished in different ways. You could send an email with the product attached, or send a link to the product for the customer to download, or put the product on a Server and send the customer a User ID, and Password to sign in and download. You could use any and all of these methods its completely up to you. glass pitcher . The point is if you don’t want customers contacting you because they are having trouble getting the product they’ve purchased then you have to make it easy, and simple.
Again using JV Manager as my example once the sale is completed JV Manager sends the user to a Thank You page with a link to download their product. It also sends a follow-up email with a link they can use if for some reason they didn’t get to the Thank You page. Finally, JV Manager sends another follow-up email with instruction on how to sign into their customer area where they will have access to all the products they have ever purchased.
This may seem like over kill to you but believe me it doesn’t to the customer that purchased something say 3 months ago and when they try to unzip the file its corrupted. Be a good merchant and give your customers a way to recover from most problems like this one without contacting you.
Some ways to help your customer is to make your expiring links at least as long as your guarantee period. Make sure the customer can contact you if there is a problem with the product even if there is no guarantee. If you use a solution that expires the link after so many downloads make sure you allow enough tries to account for downloading problems because not everyone is on High speed Internet Connections.
I’ve used JV Manager for my examples because I use it and know what if offers not only the Marketer, but to your customers as well. For more information on JV Manager, Click Here.